Tuesday, 18 February 2014

Digital Lifestyle: Essential for e-Commerce & Customer Loyalty Strategies

Many of the technological advances of the movie are taking shape
in front of our eyes

One of the most celebrated visions of the Future - as well as the Advertising in that Future - is that offered by Minority Report. Believe it or not, twelve years have already passed since Tom Cruise tickled our eyes with a sumptuous feast of technology we supposedly will enjoy in the year 2054.

There is only one problem with that vision. It's already obsolete.

The Future is coming at us like a determined Olympic athlete faithful to her credo of citius, fortius, altius. Faster, Higher, Stronger.

Virtually all of the predictions in the film are being fulfilled much earlier. And most Brands are not prepared for the rapid adoption of this amazing Digital Lifestyle by the New Consumer.

Why is this important? Precisely because an uninformed Brand is an irrelevant Brand. We can only presume to be relevant companies offering relevant products and services if we do our homework.

2017 UPDATE: See how Digital Lifestyle now directly affects e-Commerce sales and Digital Marketing in our article about Voice Search, AI and Google's advances in Visual Recognition.

We will only be fresh and up-to-date if we invest time, interest, resources (and yes, money) in deeply understanding the Digital Lifestyle of our "Wallies", that 20% of our customers who cause 80% of our business. Investing long-term in Customer Intimacy strategies with our most profitable clients will allow us to answer key questions such as these:

  • Does she connect with a tablet and/or smartphone? Or with wearable technology?
  • Has he abandoned E-Mail in favour of on-the-go, concise 1-to-1 channels
    such as Twitter or Whatsapp?
  • Does she spend hours in virtual 3D worlds playing, chatting, flirting ... and buying?
  • Is "Wally" already accustomed to speaking to his mobile devices to obtain information:
    for stock prices, the weather forecast, or to set his alarm?

Some iPhone and iPad users set their alarms by simply speaking to their devices,
who then talk back to them.
Many Brands fail to connect with their best customers because they mentally are still living in 2002 - or even 1982! In the meantime, their most valuable consumers might be interacting with technology - and discovering more advanced competitors - as if it were already 2020.

What about your company? Do you pass the Digital Lifestyle test?

Photo credits:
- Minority Report © Copyright 2002, Twentieth Century Fox
- PlayStation® focus group in Second Life,  © Copyright 2010, Barcelona Virtual
- Screenshot of real-life use of Siri, the personal assistent of the Apple iPad

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